Item is sent from outside the U.S. Please allow 15 business days for delivery. Your multiple-item order will generally be shipped separately, due to different warehouse locations for various items. This means you may receive part of your order before the rest of it, and this is completely normal. Thank you for your patience and understanding!
NOTE: ****We use USPS delivery service. Our customers normally get their items within 2 weeks. Although very seldom, sometimes there are unexpected delays in the post office which can take up to 3 weeks. Please understand that situation like this is beyond our control once it leaves our warehouse. ***
We cannot ship to P.O. Boxes. Unfortunately, we cannot accept a post office box for shipping purposes because our shipper only delivers to street addresses.
We cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holidays, weather, customs, or other conditions. Delivery times may vary, especially during peak periods. We are not responsible for import duties taxes and customs fees. Please choose some local sellers, if you cannot wait patiently in the shipping time we declared.
Please double check to make sure your shipping address is correct. If an item is returned because of wrong address, you will be required to pay additional shipping charge of $17.00.
We appreciate your patience if you haven't received items in 30 days. If you are concerned in any way, please feel free to contact us via the contact form instead of leaving negative/neutral feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).
How do I return / exchange an item?
So if for any reason you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. To arrange a return, please email us with your full name and order number. Returns or exchanges sent to us without a note cannot be processed. The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or is a mistake made through us.
Returns for refundAny returned items will be refunded as soon as possible upon receipt IF YOU QUALIFY (emailed us within 30 days/unused and original packaging/item was not on sale/defect on the item). We will minus the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.
December Shipping Due Dates
Please note: Any items ordered after December 3 will not arrive before Christmas as average shipping time is 2-3 weeks for delivery.